Privacy policy

This privacy policy explains how we collect information, why we use it and how we manage it. Your privacy matters to us and we are fully committed to protecting our users’ personal data.

We have implemented the technical and organisational measures required to protect your data in accordance with the EU General Data Protection Regulation (GDPR) and Spanish Organic Law 3/2018 of 5 December (LOPDGDD).

Who is the data controller?

Company name: ORBOOK SOLUCIONES DIGITALES, S.L. (the “Company” or “Controller”).
Tax ID: B56406036
Registered office: C/ CASTELLÓ, 2 BAJO — 03509 — FINESTRAT — ALICANTE
Email: [email protected]

Why do we process data and what is the legal basis?

ORBOOK SOLUCIONES DIGITALES, S.L. processes personal data for the following purposes, depending on when the information is supplied:

To answer enquiries or send information related to a request. We will ask you to provide information voluntarily and expressly. You should only send data belonging to you, or third-party data where you are the legal representative or have unequivocal consent. The legal basis is Article 6(1)(a) GDPR.
To register customers, update their details and manage the commercial relationship, including account creation, contract administration, market research and satisfaction surveys, and administrative, tax and accounting obligations. The applicable bases are consent, performance of a contract, legitimate interest and compliance with legal obligations under Articles 6(1)(a), (b), (c) and (f) GDPR.
To manage subscriptions to ORBOOK commercial information and newsletters, based on consent under Article 6(1)(a) GDPR. Consent may be withdrawn at any time without affecting prior lawful processing.
For analytical and statistical purposes when you accept the relevant cookies, based on consent under Article 6(1)(a) GDPR and Article 22 LSSI. See our Cookie policy.
To take part in recruitment processes where you send us your CV, based on consent under Article 6(1)(a) GDPR.

How long do we retain data?

We retain data for the statutory limitation period and while both parties have an interest in maintaining the relationship. Data will be deleted when no longer necessary for the purposes that justified processing.

Where processing is based on consent, data is processed until consent is withdrawn. It will subsequently remain blocked for the limitation period of any liability arising from the processing or purpose.

How should I update my personal data?

Users guarantee that personal data supplied through this website is accurate, correct, current and complete. Any change or update must be communicated through the postal or email addresses listed in the section on exercising rights.

Who receives the information?

We will not disclose information to third parties except where legally required, where necessary to provide the services, or where you have given express and unequivocal consent.

Contact-form data is sent through FormSubmit, a Devro LABS service acting as technical provider to deliver the request to our email. FormSubmit states that submissions are retained for a maximum of 30 days. See its privacy policy.

Are there international data transfers?

ORBOOK SOLUCIONES DIGITALES, S.L. does not intend to transfer your data internationally. However, we may use service providers and data processors acting on our behalf, including hosting, maintenance, analytics and email services.

These providers must ensure that information is processed in accordance with current law. We make every effort to ensure that all third parties we work with keep your personal data secure.

What rights do data subjects have?

You have the right to know whether we process your personal data, to access it, to request correction of inaccurate data and to request deletion when, among other grounds, it is no longer necessary for the purpose for which it was collected.

In certain circumstances, you may request restriction of processing or object to it for reasons related to your situation. We will then retain data only for establishing, exercising or defending claims, or continue processing where compelling legitimate grounds apply.

You may withdraw consent at any time where consent is the legal basis. You may also lodge a complaint with the competent data-protection authority, including the Spanish Data Protection Agency, particularly if your rights have not been properly addressed.

Where can rights be exercised?

Send a written request identifying yourself and specifying your request to ORBOOK SOLUCIONES DIGITALES, S.L., C/ CASTELLÓ, 2 BAJO, FINESTRAT, 03509 (ALICANTE), or email [email protected].

You may withdraw consent to commercial communications by emailing the same address with the subject “Unsubscribe from Communications Service”, or by using the unsubscribe link included in the email.

Security measures

The Controller complies with the GDPR provisions applicable to the personal data under its responsibility and with the principles in Article 5, ensuring lawful, fair and transparent processing that is adequate, relevant and limited to what is necessary.

The Controller has implemented appropriate technical and organisational policies and security measures to protect users’ rights and freedoms and has provided the information needed to exercise them.

Acceptance and consent

The user confirms that they have been informed about our data-protection policy and consents to processing for the purposes described above. Certain services may have specific conditions, which will be communicated to users where applicable.